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FAQs

Scheduling Appointments

Do I need a referral?

With exception to an annual screening mammogram for women over 40 years of age, all imaging requests must have a referral from your physician prior to the exam being scheduled. Annual screening mammograms for women over 40 years of age do not require a physician’s referral; therefore, these patients may schedule their own appointment.

How soon can I schedule an appointment with VRI?

In many cases, we can schedule you the same day you or your physician's office call for an appointment.  Our goal is to schedule your appointment at the most convenient time for you.  X-rays are offered as a walk-in or scheduled appointment and many other studies can be added into our daily schedule as needed.  If prior insurance authorization is needed, this could cause a delay in getting you in, but we will work closely with your referring physician to expedite this process as much as possible.   VRI also offers extended x-ray, mammography, CT and MRI hours until 7pm Monday thru Thursday, and on Saturdays from 8am-12pm. Some insurance plans require that you pay a co-payment, co-insurance or deductible for imaging services.  Contact your insurance company for specific information about your plan coverage. 

Billing

How can I obtain an itemized statement?

Itemized statements are available online at www.mydocbill.com/VRI (account number required), by contacting the billing customer service line at 866.327.3458, or by calling our facility directly.

How can I pay my bill?

All standard forms of payment are accepted, including cash, check, and major credit cards.

1. Pay online - To pay online by credit card, go to www.mydocbill.com/VRI.  

Note:  CareCredit is not available for online payments; however, you can call our facility directly at (910)323-2209 to make payments with your CareCredit card. 

2. Pay over the phone - To pay by credit card over the phone on our automated system, please call billing at 866-327-3458. 

3. Pay with cash or check - Payments may be paid with cash or check in the office at Valley Regional Imaging or you can mail your payment to:

Valley Regional Imaging
PO Box 642
Indianapolis, IN 46206-0642

Why did my insurance pay only a part of my bill?

Most insurance plans require that you pay a co-payment, coinsurance or deductible for your health care expenses. Contact your insurance company for specific information about your coverage.

Why did I receive two separate bills for the same date of service?

In most cases, the facility is required to bill separately from the radiologist or cardiologist that reads the images. You may receive a bill for the technical component (performing the imaging procedure) from Valley Regional Imaging (VRI) and also a bill for the professional component (reading of the images) from Valley Radiology (VR) or Cape Fear Cardiology.

Do you offer payment plans?

Yes, a payment plan may be arranged by contacting patient billing customer service at 866.327.3458.